We respect your privacy and are always committed to protecting any personal information collected during an in store visit or during your visit to our website. This information is only used to improve your Jackson’s Music experience and will never be sold. Jackson’s Music uses the most up to date security procedures for any online or in store transactions.
Jackson’s Music wants you to be happy with your purchase. Returns are always at the store manager’s discretion and will be considered with the original sales receipt and within 14 days of purchase. Returns are not allowed on used and clearance gear, special order items and monetary deposits, music, software, computer interfaces, CDs, DVDs, vacuum tubes, and items that have come in contact with a person’s mouth ie. microphones, mouthpieces, reeds, harmonicas, etc. Items returned with damaged or missing packaging are subject to a restocking fee of up to 50% or disqualification of the return. Return shipping charges are the responsibility of the customer. Credit card returns of more than $1,000 are subject to a 5% restocking fee to offset credit card transaction fees. In every instance Jackson’s Music Store will be fair in determining the outcome of your return.
Check/Charge Card Acceptance Policy
Jackson’s Music Store requires a copy of the check or charge card presenter’s drivers license on transactions equal to or greater than $50.00. Jackson’s Music does not accept third party transactions. This policy protects you and Jackson’s Music.
Instrument Repair Policy
Jackson’s Music Store makes every effort to repair your instrument in a timely and careful manner. Our repair fees are reasonable. To speed the repair of each instrument, repairs under $50.00 may be completed without an estimate. On completion of your instrument repair, we ask that you be timely in picking it up. Instruments left longer than 90 days from the date the instrument repair was completed will be sold unless other arrangements have been made with the Jackson’s Music.